Get to Know Us | Viva La Plata Women’s Jewelry Boutique

Welcome to Our Jewelry Store FAQ – Your Questions, Answered! Find quick answers to common questions about our women’s-only jewelry collections, shipping, returns, sizing, materials, and more. Whether you're shopping for timeless necklaces, elegant earrings, or unique handcrafted pieces, our FAQ page helps you shop with confidence. Learn more about our quality standards, care tips, gift options, and secure payment methods. We're here to make your jewelry shopping experience as smooth and sparkle-filled as possible!

1. What types of jewelry do you offer?

We offer a curated selection of high-quality women’s jewelry, including earrings, necklaces, bracelets, and rings. Each piece is designed to reflect timeless elegance, modern style, and everyday wearability.

2. Is your jewelry hypoallergenic?

Yes, many of our pieces are crafted with hypoallergenic materials such as sterling silver, stainless steel, and 14K gold-plated finishes. Product material details are listed on each item’s page for your convenience.

3. Do you ship internationally?

Yes, we ship worldwide! Shipping times and rates vary depending on your location. You'll see available shipping options during checkout.

4. Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of delivery, as long as the item is unused and in its original packaging. Please note: Sale items are final sale and not eligible for return.

5. What should I do if my jewelry arrives damaged?

If you receive a damaged or faulty item, contact us within 7 days of delivery. Please include your order number and a clear photo of the damage. We’ll arrange a replacement or refund promptly.

6. How should I care for my jewelry?

To keep your jewelry looking its best:

  • Avoid contact with water, lotions, and perfumes.
  • Store it in a dry place, ideally in a pouch or jewelry box.
  • Wipe gently with a soft cloth after wearing.

7. Is my payment information secure?

Absolutely. Our website is SSL-encrypted, and we use trusted payment gateways to ensure your information stays private and secure.